Legal information
- Company name: TEYA LOGOS LIMITED
- Registered office address: Teya Logos Ltd, Phoenix, Unit 3 Shopping Centre, Newtown Road, Cobh, Cork, Ireland
- Director's name: Yvan CASTANOU
This site is hosted by :
- Name: OVH Groupe
- Company name: OVH Groupe
- Registered office address: 2 Rue Kellermann, 59100 Roubaix
General Terms and Conditions of Sale and Use
About us
TEYA LOGOS LIMITED, whose registered office is at Phoenix, Unit 3 Shopping Centre, Newtown Road, Cobh, Cork, Ireland represented by Yvan CASTANOU (hereinafter the "Company"). The Company offers the following products and services:
- All books by author Yvan Castanou
- Bible training packs taught by Yvan Castanou
- Audios of Yvan Castanou
Preamble
The Company invites its Users to read these General Terms and Conditions of Sale and Use (hereinafter the "Terms and Conditions") carefully.GENERAL TERMS AND CONDITIONS"). The GCS/GU apply to all Services provided by the Company to its Customers in the same category, regardless of any clauses that may be included in the Customer's documents, in particular its general terms and conditions of purchase.
The GCS/GUU are systematically communicated to Customers who request them*. Customers are obliged to read the GCS/GUU before placing an Order.
In the event of any subsequent amendment to the GCS/GU, the Customer shall be bound by the version in force at the time the Order was placed.
The data recorded in the Company's computer system constitutes proof of the transactions concluded with the Customer.
Definitions*
"Customer"means any individual or legal entity placing an order with this site that has been validated by our secure payment platform, by cheque or any other authorised means of payment.
"Orderingorder" refers to any order placed by a User registered on this Site with a view to benefiting from the Company's Services;
"General Terms and Conditions of Sale and Use"orGENERAL TERMS AND CONDITIONS"These terms and conditions of sale and online use;
"Consumer"means the buyer who is a natural person and is not acting for professional purposes and/or outside his professional activity;
"Professional"means the purchaser, whether a legal entity or an individual, acting in the course of his or her professional activity;
"Services"refers to all the services offered to Users by the Company via this Site;
"Website"refers to this Site, i.e. www.metanoia-institute.com;
"Company"means the Company TEYA LOGOS LIMITED
"User"refers to any person who uses the Site.
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale apply to all orders placed on the website www.teyalogos.com reserves the right to adapt or modify these General Terms and Conditions of Sale.
In the event of modification, the General Terms and Conditions of Sale in force on the day of the order (or on the first payment in the event of multiple payments) will be applied to each order.
ARTICLE 2 - Protection of personal data and Intellectual Property
In accordance with the French Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose and rectify your personal data. By entering your email address, you will automatically receive emails containing information and promotional offers about our products. You can unsubscribe at any time. All you have to do is send us a letter, with proof of identity, to the following address: contact@teyalogos.com.
The trademark, logo and books are registered with the INPI and are protected works under intellectual property law, the ownership of which belongs exclusively to the Company. Any dissemination, use, representation or reproduction, whether in whole or in part, without the express authorisation of the aforementioned company will expose the offender to civil and criminal proceedings.
ARTICLE 3 - Availability of our products
An offer visible on our site is a valid offer.
If a product is unavailable, the user is informed in the stock status displayed on the product pages.
If the product is not available and the customer places an order, he or she may withdraw at any time and obtain a refund of the sums paid.
If a product is on pre-sale (marketed before it is available in stock), this information will be explicitly mentioned beforehand.
ARTICLE 4 - Ordering on our site
An order is considered valid and accepted only when www.teyalogos.com has acknowledged receipt.
By double-clicking, the user is taken to an order verification page and then to a final purchase validation page.
Once you have entered your order, a confirmation e-mail will be sent to you and your order will be registered.
In accordance with article 1316-1 of the French Civil Code, the customer undertakes to provide true and valid identification and contact details in order to receive the product ordered.
Electronic information products will be downloaded by the customer, who may use them on his or her computer or print them out at his or her own expense. Any order implies acceptance of these General Terms and Conditions of Sale.
ARTICLE 5 - Our prices
Orders on www.teyalogos.com are invoiced in euros and payable in euros. Our site reserves the right to change the prices of its services at any time.
The prices indicated are net, excluding delivery costs and payable in full in a single instalment when the order is placed.
The costs of accessing the website www.teyalogos.com are the sole responsibility of the customer.
ARTICLE 6 - Delivery terms and deadlines
Products are delivered physically or electronically in the form of downloads or access to a secure platform.
The delivery period may not exceed :
- Home delivery France (excluding DOM-TOM) :home delivery via Colissimo with tracking - 1 to 2 days after dispatch
- Delivery to relay points in France (excluding French overseas departments and territories) :point relais delivery via Mondial relay, Colis relai, e-Chronopost with sms from the carrier as soon as the parcel is delivered: 4-7 working days
- Home delivery DOM-TOM :home delivery via Colissimo: 7 working days
- International home delivery :home delivery via Colissimo: 2- 7 working days
The customer is solely responsible for any failure to deliver due to an incorrect address given when the order was placed.
ARTICLE 7 - Payment
In accordance with article L. 132-2 of the French Monetary and Financial Code, the commitment to pay given by card is irrevocable.
By providing his/her bank details at the time of the sale, the customer authorises the seller to debit his/her card for the amount relating to the price indicated. The customer confirms that he/she is the legal holder of the card to be debited and that he/she is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the sale will be cancelled immediately and the order cancelled. Payment by cheque is only possible for cheques in euros drawn on a bank domiciled in France. The cheque will be cashed before the order is dispatched.
Secure online payment by credit card is made via a third-party payment service. The information transmitted is encrypted and cannot be read during transport over the network. Any guarantee as to the security of this system is entirely the responsibility of the subcontractor and cannot be imputed to us. Once payment has been initiated by the customer, the transaction is immediately debited after verification of the information.
Payment is due immediately upon ordering, including for pre-sale products. Payments are made by any payment method authorised on the Paypal or Stripe sales pages, by bank transfer or by cheque. The customer is subject to the Paypal or Stripe conditions of use.
Furthermore, products and services subject to financing arrangements, such as monthly instalments, in no way exempt the customer from stopping the current monthly instalments. The full value of the product or service is due even if the customer stops using it. In the event of non-payment following reminders, the customer is liable to legal action in application of the legislation in force. Products and services in progress concerned :
ARTICLE 8 - Withdrawal
In accordance with articles L.120-20 et seq. of the French Consumer Code: "the consumer has a period of 7 (seven) clear days to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception, where applicable, of the cost of returning the goods".
These return costs may vary depending on the product purchased. Each refund resulting from a payment made via Paypal or Stripe, credit card or bank transfer may incur fixed return costs of around 10% of the total amount of the sale for bank charges resulting from the multiple transactions required and, as a result, the multiple commissions levied by the payment providers. The seven day period runs from the date of receipt of the goods.
www.teyalogos.com may also offer an additional and extended guarantee of 14 (fourteen) days, depending on the products. The 15-day guarantee period begins on receipt of the goods. The right of withdrawal can be exercised simply by contacting www.teyalogos.com using the contact form on this page or using the contact details provided with each product.
By way of information and in accordance with Article L121-21-8 of the Consumer Code, the customer acknowledges and understands that his right of withdrawal cannot be exercised, in accordance with paragraph 9, in the case of the supply of audio or video recordings or computer software when these have been unsealed by the consumer after delivery.
In the event that a customer persists in requesting a contentious refund, in particular when the request is made within a period shorter than the duration of the course, for example, the seller reserves the right to apply the law in accordance with Article L121-21-8 of the French Consumer Code.
In the case of a purchase via a marketing platform, the guarantee may be extended according to the General Terms and Conditions of Sale specific to this platform.
The seller reserves the right, in accordance with article L. 122-1 of the French Consumer Code, to refuse an order, for example for any abnormal request, made in bad faith or for any legitimate reason.
In the event that a customer, already dissatisfied with a product, goes to great lengths to buy products again and systematically requests a refund, www.teyalogos.com reserves the right to refuse disputed requests.
The customer must report any dispute arising in connection with their order (download error, inability to access the product, etc.) within 7 (seven) days. Any dispute not reported within this period may result in the cancellation of the extended 15-day money-back guarantee.
It should be noted that the hours of training purchased cannot be covered by the 15-day money-back guarantee. Acceptance of the order by the customer for these hours is equivalent to cancellation of the customer's right of withdrawal for this product alone. Furthermore, no refunds are possible on this type of product. All monthly subscriptions to our training courses must be paid up to the last monthly instalment. No refunds will be accepted. If the customer wishes to stop during the course, they must still pay the remaining monthly instalments.
It is also emphasised that meetings and seminars organised by www.teyalogos.com cannot be covered by the 15-day money-back guarantee and the acceptance of the purchase of a participation place by the customer is equivalent to a cancellation of his/her right of withdrawal for these products. Therefore, the customer cannot claim any refund for a ticket purchased for such an event.
It is emphasised and indicated that the results achieved by the products sold on www.teyalogos.com are naturally dependent on the correct application of the advice given. The success of the methods explained and taught depends in part on the user's commitment to assimilating the techniques given and practising them so that they produce the desired results. However, the www.teyalogos.com cannot be held responsible for the results obtained by users of these products.
ARTICLE 10 - Customer acceptance
The customer declares that he/she has read all of these General Terms and Conditions of Sale, and any Special Terms and Conditions of Sale relating to a product or service, and accepts them without restriction or reservation. The prices are expressly approved and accepted by the customer, who declares and acknowledges that he/she is fully aware of them. They hereby waive the right to invoke any contradictory document, in particular their own general terms and conditions of purchase.
The customer acknowledges that he or she has received the necessary advice and information to ensure that the offer meets his or her needs, and the act of purchasing implies acceptance of these General Terms and Conditions of Sale.
ARTICLE 11 - The contract
This contract comes into force at the time of payment (or the first payment in the case of multiple payments) of the order by the purchaser (including for pre-ordered items). It is concluded for the duration necessary for the supply of the products by www.teyalogos.com This information is provided directly on the product sales page.
ARTICLE 12 - Liability
The customer is solely responsible for consulting, selecting, using, interpreting and applying the documentation provided. We cannot be held liable, either to third parties or to the customer, for the consequences of the customer's use of the search results or for omissions following an unsuccessful, defective, partial or erroneous search, or for the misuse of the answers and texts consulted.
Consequently, we shall not be held liable, whether by virtue of an express or tacit obligation, towards the customer or third parties for any direct or indirect damage arising from the use of the information and in particular as a result of inaccurate or incomplete information, an indexing error or a delay in putting the information online.
Under no circumstances may we be held liable for any damage whatsoever, including operating loss, loss of data or any other financial loss resulting from the use or inability to use the products and services referred to herein. In addition, any assistance provided free of charge in the use of the products and services shall not create any additional guarantee in relation to these conditions.
Performance of the seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent performance thereof. The seller will notify the customer of the occurrence of such an event as soon as possible.
ARTICLE 13 - Applicable law
All the clauses contained in these General Terms and Conditions of Sale, as well as all the purchase and sale transactions referred to herein, shall be governed by French law.
In the event of a dispute, the customer should first contact the publisher of www.teyalogos.com to obtain an amicable solution. Failing this, the courts of Paris (France) will have sole jurisdiction.
ARTICLE 14 - Cookies
To enable its Users to benefit from optimal browsing on the Site and improved operation of the various interfaces and applications, the Company may place a cookie on the User's computer. This cookie stores information relating to browsing on the Site, as well as any data entered by Users (in particular searches, login, email, password).
The User expressly authorises the Company to place a file known as a "cookie" on the User's hard disk.
The User has the option of blocking, modifying the storage period or deleting this cookie via their browser interface. If the systematic deactivation of cookies on the User's browser prevents him/her from using certain services or functionalities of the Site, this malfunctioning shall under no circumstances constitute damage for the member, who shall not be entitled to claim any compensation as a result.
ARTICLE 15 - Amendments
The Company reserves the right to modify the Site, the services offered on it, the GTC/GTC and any delivery procedure or other component of the services provided by the Company via the Site.
When placing an Order, the User is subject to the stipulations set out in the GCS/GU in force at the time the Order is placed.
ARTICLE 16 - Pre-contractual information
Prior to placing their Order, Customers acknowledge that they have been provided, in a legible and comprehensible manner, with the GCS/GUI and the information and details specified in articles L111-1 to L111-7 of the French Consumer Code, and in particular :
The essential characteristics of the Services;the price of the Services;the date or deadline by which the Company undertakes to provide the Service;information relating to the identity of the Company (postal, telephone and electronic contact details); information relating to the legal and contractual guarantees and the procedures for implementing them; the possibility of resorting to conventional mediation in the event of a dispute;information relating to the right of withdrawal (deadline, procedures for exercising it).
Placing an Order on the Site implies acceptance of the GCS/GUU. The Customer may not rely on a contradictory document.